1. Know what you don't know Barney down the pub, Jan at slimming group, and Kayleigh, your 13yr old, may think it's "obvious" how to resolve a particular crisis, but the age and treachery which will overcome youth and inexperience knows that, the more 'obvious' the problem seems, the more aspects of it you have underestimated, ignored, or simply never been aware of. 2. Accept your limitations You cannot solve the crisis. YOU. CANNOT. SOLVE. THE. CRISIS. Loud enough for you? You can't solve the crisis. Your team can't solve the crisis. Your organisation can't solve the crisis. What you can do - what you have to do - is to realise that every 'crisis' is simply a series of smaller problems. You can solve problems. Your team can solve problems. Your business can solve problems. You can't solve the crisis. You can solve the problems that comprise it. 3. Don't micromanage crisis Crises are frightening. They upset people. People get tr...
Solving business' REAL problems. The Productive Pessimist offers business consultancy focused on inclusive practice and inclusive recruitment, as well as inclusive design of corporate, private, and public spaces. We are lived experience specialists, with professional expertise across private, public, and VCSE sectors.